About Us
QLink International Limited are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at enquiries@qlinkworld.co.uk
Our Contact details:
QLink International Ltd
The Mill House
Conygre Farm
Easton Royal
Pewsey
Wiltshire
SN9 5LU
Tel: 0845 165 2052
Fax: 01672 811596
Email: enquiries@qlinkworld.co.uk
Order Line 0870 241 4135 (national call charges apply from UK BT Landlines)
VAT Registration Number 743904819
Company Registration Number 3849000
Disclaimer
Neither the manufacturer (Clarus Products International), nor any of the Q-Link distributors maintain that the product prevents, treats or cures diseases. The QLink is neither a medical device or a medicine. In cases of acute illness, please consult your doctor.
No claim regarding physical, structural or functional conditions is being made against electrical appliances, computers, mobile telephone technology etc., However electronic devices, including mobile telephones emit EMF (Electro Magnetic Frequencies) and research indicates that EMF can cause stress
Making A Purchase
Making a purchase could not be easier. Just browse our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "proceed to checkout" and you will be asked for a few details that we need to be able to fulfil the order.
We accept Visa, Mastercard, Switch and Delta. You may order online or via telephone with your credit card details. We can accept cheque payments please use our website to create your order form), though it may take up to 10 working days to process your order.
Please ensure that when requesting discounted products that you enter the correct promotional number.
When ordering please leave a contact telephone number so we can contact you if necessary.
Delivery Schedule
We work Monday to Friday 8.30-6pm and ship your order within 48 hours; therefore UK orders should be received within 3 business days of order. International orders are shipped within the same period and are generally received in 7-10 days.
All orders are shipped using one of the Royal Mail “signed for” services (view www.royalmail.com for terms and conditions)
UK and Channel Islands
Purchases over £30 = Royal Mail Special Delivery (insured and guaranteed next day delivery)
Purchases under £30 = Recorded Delivery.
Europe – all purchases shipped via Royal Mail International signed for.
Outside Europe - Q-Link International Ltd will gladly send your order outside the EEC. While most Countries have mutual agreements with the UK Royal Mail some countries do not. Therefore we recommend you contact us prior to placing your order.
Q-Link is made in America so WE DO NOT SHIP TO AMERICA – Please follow this link www.qlinkproducts.com
VAT Charges For orders made within the UK or the European Union, 17.5% VAT is added. (Countries outside the EEC, including Channel Islands and Andorra are shipped tax free)
Credit Card Security All credit card numbers are encrypted in the software when your order is placed. They are not held in clear text on any web site.
Privacy Policy Q-Link International Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Should you not want to receive our newsletters, then please indicate to us by placing the words "No Mailings please" in any of the comments boxes.
Guarantees, Warranties, Queries.
Customer Satisfaction Guarantee
We guarantee your satisfaction. Should you not be satisfied with your product, then please call our support line on 0870 2414135 (national call rate). Our specialists will be very happy to speak with you to ensure your satisfaction.
Q-Link pendants and bracelets are offered with an unconditional 90 day money back guarantee.
Prior to returning any product, please call us on 0870 241 4135 to get a return authorisation. This authorisation will be required in order to process any changes or refunds.
The cost of the goods will be refunded, so long as the goods are still in the condition that they left us in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves
We recommend using a delivery service which requires a signature to ensure against loss in transit.
Warranty
Q-Link International Ltd cannot be held responsible for any damaged caused during the lifetime of our product though wear, tear or accidental damage.
All Q-Links are covered by a 1 year warranty against manufacturing defects
If you have a problem with the product, please contact us before you return the item, on 0870 241 4135 between 11am - 4pm, or you can email us at enquiries@qlinkworld.co.uk Any Q-Links received damaged must be advised to QLink within 3 days of receipt.
Queries
If you require further information, please call 0870 241 4135 or email us at enquiries@qlinkworld.co.uk.
While we reply to most queries within a few hours we guarantee to reply within 2 working days.